Pubs and bars

Do you need to check in your visitors at your venue?

Due to the uniqueness of COVID-19, many government procedures are unprecedented. Additionally, as our understanding of the disease continues to evolve, so do all the related rules and regulations. As a result, it may be difficult to keep up with all of these rapid changes. But don’t worry, TENNER has got you covered on all updates regarding NHS Test and Trace measures to ensure your venue is compliant!

Which venues need to implement NHS Test and Trace measures?

According to the government website, all venues operating in the hospitality sector, tourism and leisure industry, close contact services, community centres, and village halls must comply with NHS Test and Trace compliances. To see if you must comply, click here for the full list of applicable venues.

 

What are the NHS Test and Trace measures?

All of the applicable venues must

  • ask every customer or visitor (over the age of 16) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • display an official NHS QR code poster so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • adhere to General Data Protection Regulations (GDPR)

 

What contact details do I need to collect?

For visitors over the age of 16 that choose not to use the NHS COVID-19 app, venues must ask for:

  • the name of the customer or visitor
  • a contact phone number for each customer or visitor. If a phone number is not available, you should ask for their email address instead, or if neither are available, then postal address
  • date of visit, arrival time and, where possible, departure time
  • the name of the assigned staff member, if a customer or visitor will interact with only one member of staff (for example, a hairdresser). This should be recorded alongside the name of the customer or visitor

Going one step further, venues operating in the hospitality industry must refuse entry to individuals that do not comply with the above measures.

 

Displaying an official NHS QR poster, am I compliant with NHS Test and Trace?

The answer is yes and no. If you operate any of the applicable venues outside of the hospitality sector, then yes, having the official NHS QR code poster is enough. However, the government still recommends you to encourage your visitors to provide their contact details or use the NHS COVID-19 app. However, if you operate any of the applicable venues within the hospitality sector, having the official NHS QR code poster is not enough. In this case, your venue’s official NHS QR code poster is only meant for patrons that agree to use the NHS COVID-19 app. As using this app is optional, some individuals may refuse to adopt this app. Therefore, your venue will still need to collect contact information outside of the app to allow entry.

That is where our TENNER Venue Check-in App comes in handy. With our app, your venue can access an automated check-in system to cater towards visitors not using the NHS COVID-19 app. For only a tenner (as the name implies), you can collect all necessary contact information, check-in customers, visitors and staff, and retain this information for 21 days to provide to NHS Test and Trace if required. Thus, your hospitality venue will be compliant with all NHS Test and Trace measures without having to manually record contact information and keep track of it yourself. Click here to book a demo or sign up today!

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Do you need to check in your visitors at your venue?

Due to the uniqueness of COVID-19, many government procedures are unprecedented. Additionally, as our understanding of the disease continues to evolve, so do all the related rules and regulations. As a result, it may be difficult to keep up with all of these rapid changes. But don’t worry, TENNER has got you covered on all updates regarding NHS Test and Trace measures to ensure your venue is compliant!

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